Customer Service: Stop Talking About It, Be About It

If you are purchasing this course the cost is $37.50.

Course Description: This course is designed to increase the knowledge and insight of the healthcare provider as it relates to customer service.

Instructor: Susan Chewning RN, BSN

Target Audience: Nurses and other interested healthcare providers

Learning Outcomes: After completing this activity, the participant will be able to: *Examine the foundational principles of customer service.  *Identify the 4 levels of customer service.  *Recognize 2 types of mind set for customer service.  *Review the basics of change.  *Discuss the types of customers.  *List methods to create the best customer experience.

Length of Course: 1.5 hours

Credit Statements:

Social Workers: This program has been approved for 1.5 clock hours of non-social work continuing education by Upstate AHEC, as part of the SC AHEC system, under its accreditation by the SC Board of Social Work Examiners.

Licensed Professional Counselors and Therapists: This program has been approved for 1.5 hours of continuing education by SC AHEC under its accreditation by the SC Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists and Psycho-Educational Specialists.

Respiratory Care Practitioners: 1.5 clock hour will be awarded by Upstate AHEC, an approved provider of continuing education for respiratory care practitioners by the SC Board of Medical Examiners.

Licensed Nurses:  Upstate AHEC is an accredited provider of Nursing Professional Development by the American Nurses Credentialing Centers Commission on Accreditation.  Upon successful completion of this program, participants will receive 1.5 contact hours.

Others: This educational offering provides 0.15 CEUs ( 1.5 clock hours) by Upstate AHEC and meets SC AHEC Best Practice Standards.

Disclosure Statement: Upstate AHEC’s conflict of interest policy requires speaker(s), the planning committee members, and all others in a position to control this activity of this program to disclose any real or apparent commercial financial affiliations related to the content of this presentation or materials. The speaker(s), the planning committee members, and all others in a position to control this activity have signed a vested interest form declaring no conflict of interest in this activity. Provision of this education activity by Upstate AHEC does not imply endorsement by Upstate AHEC or ANCC of any commercial products displayed in conjunction with this activity.

Credit Requirements: To receive CE credit for completing this online course you must complete 100% of the material, receive at least 80% passing grade on post-test and complete the evaluation. Once you pass the post-test and complete the evaluation you will be able to print a certificate for verification of credit.The process for enrolling in AHECU courses has changed. Please go to www.upstateahec.org and click the blue AHECU/Distance Education block to register for online courses. There is a tutorial on the web site if you need assistance with the registration process.